Acceptable Use Policy
This page contains the Acceptable Use
Policy ("AUP") under which you
and your users (collectively, "Client")
use Email Services. Client acknowledges
and agrees to be bound by all the terms,
conditions, and policies of the AUP, as
set forth herein, including any future
amendments. Client acknowledges and agrees
that it is responsible for continual compliance
of this policy, in order to ensure the
integrity, security and reliability of
the Email Services and its networks, systems,
facilities and data.
Sending Spam
Client may not send, or attempt
to send, unsolicited email messages ("Spam").
Spam is not only annoying to Internet
users; it violates many federal and state
laws and seriously affects the efficiency
and cost-effectiveness of the Email Services.
Sending Spam can lead to industry blacklisting
of Client's business and mail servers,
resulting in interruption and/or termination
of Client's Email Services.
Specifically, Client agrees not to:
Send, or attempt to send, Spam of any
kind from the Service Provider Network
Send, or attempt to send, Spam of any
kind from third-party networks using a
return email address that is hosted on
the Service Provider Network, or referencing
an email address hosted on the Service
Provider Network
Send email messages which result in complaints
from the recipient or from the recipient's
email provider, or which result in blacklisting
of the sender's email address or mail
server
Send email messages which are excessive
and/or intended to harass or annoy others
Continue to send email to a recipient
that has indicated that he/she does not
wish to receive it
Take any actions intended to cloak the
Client's identity or contact information,
including but not limited to intentionally
omitting, deleting, forging or misrepresenting
message headers or return addresses
Take any other action that results in
blacklisting of the sender's email address
or mail server, or negatively impacts
other customers who use the Email Services
In the absence of positive, verifiable
proof to the contrary, Service Provider
considers complaints by recipients of
emails to be de-facto proof that the recipient
did not subscribe or otherwise request
the email(s) about which a complaint was
generated. Past or present violations
of this policy by Client at other email
providers will be considered a violation
of this policy and will be grounds for
Service Provider to suspend or terminate
Client's access to the Email Services.
Sending "Opt-in" Bulk
Email
Client may not use the Email
Services to send "Opt-in" Bulk
Email to third parties. Service Provider
defines "Opt-in" Bulk Email
("Bulk Email") as email messages
of similar content that are sent to more
than 250 recipients within a relatively
short period of time. The term "Opt-in"
means that the recipients have signed
up to receive the emails voluntarily,
and implies that the Bulk Email is not
Spam. This restriction does not apply
when sending mail to Client's mailboxes
hosted on the Service Provider Network.
Service Provider has measures in place
to prevent Bulk Email from being sent
out from its servers, and any attempt
to send such Bulk Email will be prevented
and may result in interruption and/or
termination of Client's Email Services.
Attempts to circumvent this Bulk Email
restriction by breaking up bulk mailings
over a period of time or by sending from
multiple email accounts will itself be
considered a violation of this policy.
Additionally, the Service Provider Network
is not set up to process bounce messages
for Bulk Email. Therefore, Client may
not send Bulk Email from third-party networks
using a return address that is hosted
on the Service Provider Network, unless
Client takes extreme care to prevent more
than 100 bounce emails from arriving to
the Service Provider Network as the result
of sending Bulk Email from a third-party
network.
Shared Mailboxes and Automated
Use
Mailboxes are intended for single-user
use, by a real person. Attempting to log
into a single mailbox simultaneously from
more than one computer, or using automated
tools such as Fetchmail or MS Exchange
Connector to virtualize one mailbox into
multiple mailboxes is expressly prohibited.
Additionally, mailboxes are not intended
for automated use such as sending emails
from web servers, or receiving emails
by automated programs. Such use is permitted
provided Client does not violate any conditions
of this AUP, however limited support will
be provided.
Receiving Bulk Email
Client may not use the Email
Services for the purpose of receiving
Bulk Email. Submitting any email address
that is hosted on the Service Provider
Network to Bulk Mail organizations such
as Safelists, FFAs and spam databases
is expressly prohibited. Client agrees
to grant Service Provider the right to
block Bulk Mail from such organizations.
Security
Client is prohibited from violating,
or attempting to violate, the security
of the Service Provider Network. Any violations
may result in criminal and civil liabilities
to the Client. Service Provider will investigate
any alleged violations and will cooperate
with law enforcement agencies if a criminal
violation is suspected. Examples of violations
of the security of the Service Provider
Network include, but are not limited to:
(i) accessing data not intended for Client,
(ii) logging into a server or account
which the Client is not authorized to
access, (iii) attempting to probe, scan
or test the vulnerability of a system,
(iv) breach of security or authentication
measures, (v) attempting to interfere
with service to any User, host or network,
or (vi) taking any action in order to
obtain services to which the Client is
not entitled.
Illegal Use
The Email Services may only
be used for lawful purposes. For example,
Client may not use the Service Provider
Network to create, transmit, distribute,
or store content that: (i) violates a
trademark, copyright, trade secret or
other intellectual property rights of
others, (ii) violates export control laws
or regulations, (iii) violates the privacy,
publicity or other personal rights of
others, (iv) impairs the privacy of communications,
(v) contains obscene, offensive, unlawful,
defamatory, harassing, abusive, fraudulent,
or otherwise objectionable content as
reasonably determined by Service Provider,
(vi) encourages conduct that would constitute
a criminal offense or give rise to civil
liability, (vii) constitutes deceptive
on-line marketing, (viii) violates reasonable
regulations of Service Provider or other
service providers, (ix) causes technical
disturbances to the Service Provider Network,
its partner networks or the network used
by Client to access the Email Services,
or violate the policies of such networks,
including, but not limited to, intentional
introduction of any viruses, Trojan horses,
worms, time bombs, cancel bots or other
computer programming routines that are
intended to damage, detrimentally interfere
with, surreptitiously intercept or expropriate
any system or data, or (x) assists, encourages
or permits any persons in engaging in
any of the activities described in this
section. If Client becomes aware of any
such activities, Client is obligated to
immediately notify Service Provider and
take all other appropriate actions to
cause such activities to cease.
Content
Client is responsible for all
content that is transmitted, received
and stored by Service Provider through
Client's use of the Email Services. Service
Provider takes no responsibility for content
passing through or stored on the Service
Provider Network, including but not limited
to, viruses, mail floods or other disabling
features, or content provided on third
party websites that are linked to by content
passing through or stored on the Service
Provider Network. Service Provider does
not adopt, nor warrant the accuracy of,
the content of any linked Web site and
undertakes no responsibility to update
the content. Use of any information obtained
via the Service Provider Network is at
Client's own risk.
Consequences of Unacceptable
Use
Service Provider reserves the
right to suspend or terminate Client's
access to the Email Services upon notice
of a violation of this policy. Indirect
or attempted violations of this policy,
and actual or attempted violations by
a third party on behalf of Client, shall
be considered violations of this policy
by Client.
