Frequently Asked Questions

1. Are spam filters setup so I do not get excessive spam?
   Yes, Our Spam Filtering system accomplishes this by gathering real-time spam intelligence from a number of sources and then actively using this intelligence to block the spam.


2. Are my message scanned for viruses?
   Yes, first, emails are searched for dangerous types of file attachments. Dangerous files are those that contain executable code, which can be used by malicious persons to spread viruses or do harm to your computer. When an email is sent or received that contains a restricted file attachment, the email is rejected and the sender receives a "bounced" email notification informing them of the restriction


3. Are my emails stored on a secure network?
   The firewall solution in use is based on open-source initiatives developed for the OpenBSD operating environment. All servers run security-hardened operating systems, undergo scheduled vulnerability scans and strict patch control, and include multiple layer Intrusion Detection Systems (IDS) and packet filtering.


4. Can I use my Blackberry or Palm Treo to send and receive email?
   Yes, our email accounts are compatible with wireless devices such as the Blackberry and Palm Treo.


5. Can I manage my email accounts online?
   Yes, there is a webmail interface for all email accounts and there is even and administrative admin control panel that will allow you to manage features of all your email accounts as a whole.


6. Can I create email aliases or mail forward accounts?
   Yes, you will have the ability to create unlimited email alias accounts.


7. Are there any setup fees?
   There are no setup fees for the email accounts.


8. How many email addresses can I store in my address book?
   You can store an unlimited number of email addresses in your address book.
   
9. Will these email accounts work for a small business?
   Yes, these email services were designed with the small business in mind. For a fraction of the cost of purchasing and managing the solution in-house, our email hosting system provides customers with a powerful email service that contains all of the features found in commercial enterprise packages.


10. Are detailed setup instructions provided?
    Yes, no matter what email platform you are on, we will provide detailed setup instructions.