Privacy
Policy
At Omnistar Interactive ("Omnistar Interactive"
or "Service Provider"), we respect our Users' and
Clients' right to privacy with regards to the use of their
email and our Web sites. We have adopted an email privacy
policy ("Privacy Policy") that we hope provides
the greatest possible privacy to our Users and Clients, assuming
they are not using our services to conduct unlawful activities.
Our Privacy Policy makes the following commitments:
WE WILL NOT USE CLIENT OR USER INFORMATION FOR ANY PURPOSES
OTHER THAN TO PROVIDE THE BEST POSSIBLE HOSTED EMAIL AND RELATED
SERVICES. MORE SPECIFICALLY, WE WILL NOT SHARE USER OR CLIENT
INFORMATION WITH THIRD PARTIES IN WAYS OTHER THAN DISCLOSED
IN THIS POLICY. ADDITIONALLY, WE WILL NOT EMPLOY TECHNOLOGY
TO READ EMAIL MESSAGES IN ORDER TO TARGET, DISPLAY OR SEND
MARKETING ADS BASED ON THE CONTENT OF THOSE EMAIL MESSAGES.
This Privacy Policy discloses the types of personal information
collected and stored by Service Provider and how that information
is used to provide the email services and related sales and
support services ("Email Services"). Client acknowledges
and agrees to the collection and use of its personal information
as set forth in this Privacy Policy.
Website Information
Service Provider collects statistical information
about how people ("Users") locate and navigate its
Web sites. This information, sent by normal Web browsers,
usually includes the browser type, Internet Protocol (IP)
address and referring URL. This information is used to improve
the usefulness of the Web sites and to enhance the positioning
of Web sites within Internet search engines. Users remain
anonymous unless they voluntarily contact Service Provider
by filling out an online form, at which point this data may
be linked with Users in order to provide the best possible
service.
Contact information. When Users
fill out an online form to contact Service Provider, Service
Provider collects some personal information, including but
not limited to name, company name, phone number, email address,
and reason for contact. This information is used to respond
to the customer's initial contact in a timely manner.
Affiliate information. When Users
fill out an online form to apply for the Service Provider's
affiliate program, Service Provider collects some personal
information, including but not limited to name, company name,
title, phone number, address, email address and tax ID number.
This information is used to help Service Provider determine
whether or not Users qualify for entry into the program.
Cookies. A cookie is a small piece
of information that a Web server can store temporarily with
a Web browser. Cookies are useful for having a browser remember
specific information that the Web server can later retrieve.
When Users visit Service Provider owned Web sites, a cookie
is set on their browser for the purpose of gathering statistical
data about how the Service Provider Web sites are being used.
The use of cookies improves the quality of the Web sites,
however if Users prefer, they may configure their browser
not to accept cookies. Web browsers that do not accept cookies
will still be able to access some of the Service Provider
sites. Cookies are tied to Users' personal information only
when a purchase is made, a demo is requested, or a contact
form is filled out.
Third Party Cookies. Some of the
businesses we advertise with use cookies on our Web site to
help us determine the effectiveness of our Web site content
and advertising. We have no control over third party cookies.
This Privacy Policy covers the use of cookies by Omnistar
Interactive, and does not cover the use of cookies by any
advertisers. The information that these companies collect
and share through this technology is not personally identifiable.
This sub-section on Third Party Cookies only applies to the
Web Site Information section of this Privacy Policy and DOES
NOT APPLY TO THE CLIENT EMAIL ACCOUNT INFORMATION section.
More specifically, we do not use Third Party Cookies when
providing Email Services to Clients.
Clear Gifs (a.k.a. Web Beacons/Web Bugs).
Some of the businesses we advertise with employ a software
technology called clear gifs (i.e. Web Beacons/Web Bugs) to
help us determine the effectiveness of our Web site content
and advertising. Clear gifs are tiny graphics with a unique
identifier, similar in function to cookies, and are used to
track the online movements of Users. In contrast to cookies,
which are stored on Users' computer hard drives, clear gifs
are embedded invisibly on Web pages and are about the size
of the period at the end of this sentence. We do not tie the
information gathered by clear gifs to our customers' personally
identifiable information. This sub-section on Clear Gifs (a.k.a.
Web Beacons/Web Bugs) only applies to the Web Site Information
section of this Privacy Policy and DOES NOT APPLY TO THE CLIENT
EMAIL ACCOUNT INFORMATION section. More specifically, we do
not use Clear Gifs (a.k.a. Web Beacons/Web Bugs) when providing
Email Services to Clients.
Choice/Opt-out. Prior to signing
up for our services, we collect personally identifiable information
when creating a demonstration email account, when contacting
our staff, when requesting customer support and when applying
for our affiliate program. We only collect personally identifiable
information that is voluntarily submitted via our online Web
site forms. WE WILL ONLY CONTACT USERS WHEN A REQUEST FOR
CONTACT OR A FULLY FUNCTIONAL DEMO EMAIL ACCOUNT HAS BEEN
MADE. Users have the option of opting out of future communications
by informing the company representative that contacts them,
by emailing support@omnistaretools.com,
by calling our support line at 866.392.3336 x83 or by postal
mail at the address listed below.
Client and User Email Account Information
When people sign up and pay for Email Services ("Clients"),
Service Provider collects some personal information, including
but not limited to name, phone number, billing address, payment
information and password. A secret question and answer may
also be asked in order to verify the identity of Clients if
their account password is lost.
When Users sign up to use the free Webmail Lite Service ("Webmail
Lite"), Service Provider collects email account information
to access third party email services. This information is
stored in databases on secure servers and referenced via session
cookies to allow for continued use of the service until User
actively logs off or an inactivity timeout occurs. Optionally,
Users can register a profile that creates a record in Service
Provider database that is password protected and maintains
User provided information specific to their third party hosted
email accounts. This information includes, but is not limited
to email addresses, user names, mail hosts, protocols, port
numbers, and optionally, passwords. User profiles and their
data are maintained until User actively deletes them or the
User's account is abandoned and the standard system backup
retention period completes. While using Webmail Lite, emails
accessed by User are stored on Service Provider servers until
deleted by User and the standard system backup retention period
completes.
Information Safeguards. WE WILL
NOT USE CLIENT INFORMATION FOR ANY PURPOSES OTHER THAN TO
PROVIDE THE BEST POSSIBLE HOSTED EMAIL AND RELATED SERVICES.
MORE SPECIFICALLY, WE WILL NOT SHARE CLIENT INFORMATION WITH
THIRD PARTIES IN WAYS OTHER THAN DISCLOSED IN THIS POLICY.
ADDITIONALLY, WE WILL NOT EMPLOY TECHNOLOGY TO READ EMAIL
MESSAGES IN ORDER TO TARGET, DISPLAY OR SEND MARKETING ADS
BASED ON THE CONTENT OF THOSE EMAIL MESSAGES.
Support information. When Clients
fill out an online form to make a request for customer support,
Service Provider collects some personal information, including
but not limited to name, company name, phone number, email
address, domain name and description of the inquiry. This
information is used to open a trouble ticket so that Service
Provider can remedy the issue as quickly as possible.
Cookies. When Clients use Service
Provider Webmail services, a cookie is set on their browser
for security authentication purposes. Client sensitive information
IS NOT stored within these cookies, unless Clients specifically
select the "Remember my info" check box on the Webmail
login page located at www.omnistarwebmail.com.
If Clients prefer, they may configure their browser not to
accept cookies. When browsers are configured not to accept
cookies, Email Services will still be available via POP3 and
IMAP4 standard protocols, however, for security reasons the
Webmail applications will not be available.
Email contents. The contents of
Clients' email accounts are stored on Service Provider servers
in order to provide the Email Services. This information is
stored on secure servers, which process the information in
order to provide Clients with authenticated access to their
mailbox receive and transmit email messages and prevent unsolicited
bulk email ("Spam"). Email contents are backed up
to separate storage systems daily for the purpose of recovery
from errors or system failure. Copies of email messages may
remain on the backup storage systems for approximately two
(2) weeks, even after Clients delete the emails from their
mailbox or after termination of Email Services. Service Provider
employees do not access the content of any mailboxes unless
Clients specifically request them to do so (e.g., when Clients
report difficulties using their account), or if required to
do so by law, or if Service Provider in good faith believes
that such action is necessary to protect, maintain and defend
the rights and property of Service Provider, its Clients or
the public.
Special Email Addresses. All domains
on the Internet are required to have a "postmaster"
and "abuse" mailbox pursuant to certain industry
regulations, specifically RFC 2821 and RFC 2142. To help Clients
comply with this regulation, Service Provider automatically
accepts mail for the following addresses within all domains
hosted on the Service Provider Network:
* abuse@example.com - delivers to abuse@Omnistar Interactive
* postmaster@example.com - delivers to root@example.com
* root@example.com - delivers to an unmonitored mailbox
These special email addresses must always exist, however
Clients may request to have these addresses forward to alternate
mailboxes within their domain. Service Provider employees
monitor the emails that arrive to abuse@Omnistar Interactive
solely for the purpose of following up on abuse related complaints
from Internet users and ISPs.
Log information. Clients are provided
with detailed usage statistics regarding their Email Services.
To provide this information, and to facilitate troubleshooting
of problems, Service Provider collects certain information
relating to the usage of the Email Services. This information
is stored in server logs and includes, but is not limited
to, usage of SMTP, POP3, IMAP, Webmail, Spam Filtering and
Virus Scanning. This information is also aggregated in order
to generate system wide usage totals, which are used to effectively
scale the system infrastructure and improve the quality of
the Email Services.
Agents. We use an outside credit
card processing company to bill Clients for Email Services.
These companies do not retain, share, store or use personally
identifiable information for any other purposes. These third
parties are prohibited from using your personally identifiable
information for any other purpose.
Business Transitions. In the event
that Service Provider goes through a business transition,
such as a merger, acquisition by another company, or sale
of all or a portion of its assets, your personally identifiable
information will likely be among the assets transferred. You
will be notified via email as well as through a prominent
notice on our Web site and control panel of any such change
in ownership or control of your personal information for at
least 30 days.
Access to Personally Identifiable Information.
If your personally identifiable information changes, or if
you no longer desire our Email Service, you may correct, update,
delete or deactivate your account in our control panel, by
emailing support@omnistaretools.com,
by calling our support line at 866.392.3336 x83 or by postal
mail at the address listed below.
Security. Service Provider has
put in place physical, electronic and managerial procedures
to safeguard the information that is collected. Various security
technologies have been implemented to ensure that external
parties cannot access or modify Clients' personal information
on the Service Provider Network. Specifically, Secure Sockets
Layer (SSL) encryption is used on specific Web pages to safeguard
online purchase transactions. SSL technology is the industry
standard protocol for secure, Web-based communications. SSL
is used by e-commerce Web sites on the Internet to enable
secure transactions between customers and suppliers. A limited
number of employees are authorized to access Clients' information
when the need to do so arises, and those employees undergo
thorough background checks and are trained on the importance
of maintaining Clients' privacy.
Children's Privacy. Omnistar Interactive
is committed to protecting the privacy needs of children and
we encourage parents and guardians to take an active role
in their children's online activities and interests. Omnistar
Interactive does not knowingly collect information from children
under the age of 13 and does not target its Web sites or Email
Services to children under the age of 13.
Release of Personal Information in Extraordinary
Circumstances. Except as provided for in this
Privacy Policy, Service Provider will never share Clients'
personal information with third parties without Clients' express
permission unless extraordinary circumstances apply. With
respect to the release of personal information, extraordinary
circumstances may exist when the disclosure of such information
is legally required or requested by a governmental entity,
or when Service Provider, acting in good faith, believes that
the disclosure of such information is necessary to conform
to legal requirements or comply with legal process, protect
the rights of Service Provider, prevent a crime or protect
national security, or protect the personal safety of its Clients
or the public.
Privacy Policy Changes. If we decide
to change our Privacy Policy, we will post those changes to
this Privacy Policy, our Web site, and other places we deem
appropriate so that you are aware of what information we collect,
how we use it, and under what circumstances, if any, we disclose
it. We reserve the right to modify this Privacy Policy at
any time, so please review it frequently. If we make material
changes to this Policy, we will notify you here, by email,
or by means of a notice on our home page.
We value your opinions and feedback.
If you have comments or questions about our Privacy Policy,
please contact us.
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